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DoorDash Order Manager: A Powerful Tool for Restaurant Owners


How to Download and Use the DoorDash Merchant App




If you are a restaurant owner or manager who wants to grow your business through delivery, you might want to consider using the DoorDash Merchant App. This app is a tool that allows you to receive, manage, and track orders from customers who order through the DoorDash platform. In this article, we will explain what the DoorDash Merchant App is, what benefits and features it offers, how to download and use it, and what alternatives you have if you are looking for other options.




doordash merchant app download


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What is the DoorDash Merchant App?




The DoorDash Merchant App is an app that you can install on your smartphone or tablet to manage your online business on DoorDash. DoorDash is a technology company that connects customers with their favorite local and national restaurants in more than 4,000 cities across the United States, Canada, Japan, and Australia. By signing up as a merchant on DoorDash, you can reach more customers, increase your sales, and improve your customer satisfaction.


Benefits of using the DoorDash Merchant App




Some of the benefits of using the DoorDash Merchant App are:


  • You can receive orders from customers who order through the DoorDash app or website.



  • You can adjust and manage orders before preparation, such as marking items out of stock or adding additional charges.



  • You can keep track of orders in progress and see your Dasher's status, location, and arrival time.



  • You can communicate with customers and Dashers if there are any order issues, such as delays or cancellations.



  • You can access 24/7 support from DoorDash via chat, phone, or email.



  • You can view daily, weekly, and monthly performance data and get insights into your top-selling menu items on DoorDash.



  • You can update your store hours, closures, menu, photos, and other details on your DoorDash store page.



  • You can get real-time notifications on your phone about your store status and sales recap.



Features of the DoorDash Merchant App




Some of the features of the DoorDash Merchant App are:


  • A simple and intuitive interface that allows you to easily navigate through different tabs and functions.



  • A live order tracker that shows you the status of each order, such as confirmed, in preparation, picked up, delivered, or canceled.



  • A store status toggle that allows you to pause or reopen your store at any time.



  • A menu editor that allows you to add or remove menu items and modifiers, change prices and descriptions, and upload photos.



  • A business dashboard that shows you key metrics such as sales, orders, average order value, customer ratings, and feedback.



  • A notification center that alerts you of new orders, order issues, store status changes, and daily sales recap.



  • A contact button that allows you to call or text your customers or Dashers directly from the app.



  • A support button that allows you to chat with or call DoorDash support anytime.



How to download the DoorDash Merchant App




The DoorDash Merchant App is available for both Android and iOS devices. Here are the steps to download and install it on your device:


For Android devices




  • Open the Google Play Store app on your device.



  • Search for "DoorDash Merchant" in the search bar.



  • Select the app with the logo of a red D on a white background.Tap on the "Install" button and wait for the app to download and install on your device.



  • Once the app is installed, tap on the "Open" button or find the app icon on your home screen or app drawer.



  • Log in with your DoorDash merchant account credentials or sign up if you don't have an account yet.



  • Follow the instructions on the app to set up your store and start receiving orders.



For iOS devices




  • Open the App Store app on your device.



  • Search for "DoorDash Merchant" in the search bar.



  • Select the app with the logo of a red D on a white background.



  • Tap on the "Get" button and wait for the app to download and install on your device.



  • Once the app is installed, tap on the "Open" button or find the app icon on your home screen or app library.



  • Log in with your DoorDash merchant account credentials or sign up if you don't have an account yet.



  • Follow the instructions on the app to set up your store and start receiving orders.



How to use the DoorDash Merchant App




The DoorDash Merchant App is designed to be easy and convenient to use. Here are some of the main functions that you can do with the app:


Track live orders




You can see all your incoming and ongoing orders on the "Orders" tab of the app. You can also filter orders by status, such as new, confirmed, in preparation, picked up, delivered, or canceled. You can tap on each order to see more details, such as customer name, address, phone number, order items, modifiers, special instructions, delivery time, and Dasher name and contact. You can also adjust orders before preparation by marking items out of stock or adding additional charges. You can also cancel orders if necessary by tapping on the "Cancel Order" button and selecting a reason.


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Manage store availability and hours




You can control when you want to receive orders from DoorDash by toggling your store status on or off. You can find the toggle switch on the top right corner of the app. When you turn it off, you will stop receiving new orders until you turn it back on. You can also set your regular store hours and holiday hours on the "Store Hours" tab of the app. You can edit your hours by tapping on the pencil icon and selecting the days and times that you want to be open or closed. You can also add special closures for specific dates by tapping on the plus icon and entering the date and reason.


Get daily business data




You can access your business performance data on the "Dashboard" tab of the app. You can see key metrics such as sales, orders, average order value, customer ratings, and feedback. You can also view graphs and charts that show your sales trends over time, your top-selling menu items, and your customer demographics. You can filter your data by date range, such as today, yesterday, last 7 days, last 30 days, or custom. You can also export your data as a CSV file by tapping on the download icon.


Contact customers, Dashers, and support




You can communicate with your customers and Dashers directly from the app if you need to resolve any order issues or provide updates. You can find the contact button on each order detail page. You can choose to call or text them depending on your preference. You can also contact DoorDash support anytime if you need help with anything related to your online business. You can find the support button on the bottom right corner of the app. You can choose to chat with or call a support agent depending on your issue.


Alternatives to the DoorDash Merchant App




If you are looking for other ways to manage your online business on DoorDash besides using the DoorDash Merchant App, you have some alternatives that you can consider:


DoorDash Order Manager




The DoorDash Order Manager is a web-based platform that allows you to receive and manage orders from DoorDash using a computer or tablet. It has similar features as the DoorDash Merchant App, such as tracking live orders, managing store availability and hours, getting business data, and contacting customers, Dashers, and support. However, it does not have a menu editor feature that allows you to update your menu online. To access the DoorDash Order Manager, you need to log in to your merchant portal at using a web browser.


DoorDash Business Manager




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